TERMS & CONDITIONS

Welcome to Alweena Perfumes. These Terms & Conditions govern your use of our website and the purchase of products from Alweena Perfumes. By accessing our website or placing an order, you agree to comply with these terms.

1. General Information

Alweena Perfumes operates an online store offering perfumes and related products. We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By using our website, you confirm that you have read and accepted these terms.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

• Product images may appear slightly different depending on your device or screen settings.
• Fragrance preferences and scent perception may vary from person to person.
• Product availability may change without prior notice.
• We reserve the right to correct errors, inaccuracies, or omissions in product information.

3. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors and may cancel an order if a product has been listed at an incorrect price due to a technical or human error.

Any applicable taxes, delivery charges, or additional fees will be communicated during the checkout process where applicable.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once you receive an order confirmation from us.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete customer information
• Technical errors affecting the order

If an order is cancelled after payment has been made, any eligible refund will be processed to the original payment method.

5. Payment

Customers are responsible for providing accurate payment and billing information when placing an order.

Orders will be processed after successful payment confirmation.

We are not responsible for delays or failures caused by third-party payment providers or banking institutions.

6. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period provided at checkout or communicated by our team.

Delivery times may vary due to:

• Delivery location
• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete delivery information
• Circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery details when placing an order.

For information regarding damaged products, please refer to our Return & Refund Policy.

7. Returns, Refunds & Replacements

Our returns and refunds are governed by our Return & Refund Policy.

Perfumes may only be eligible for replacement or refund under the conditions specified in that policy, including applicable requirements relating to damaged products and reporting periods.

8. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information.
• Use the website only for lawful purposes.
• Not attempt to interfere with or disrupt the operation of the website.
• Not use the website for fraudulent or unauthorized activities.
• Not misuse, reproduce, or distribute website content without permission.

9. Intellectual Property

All content available on the Alweena Perfumes website, including but not limited to:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Website design
• Videos
• Marketing materials

is owned by or licensed to Alweena Perfumes unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily suspend access to the website for maintenance, updates, security reasons, or other operational requirements.

11. Third-Party Services

Our website may use third-party services, including payment gateways, delivery providers, analytics services, and other service providers.

We are not responsible for interruptions, errors, or actions caused by third-party services beyond our reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, Alweena Perfumes shall not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, payment-provider issues, technical failures, or incorrect information provided by the customer.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to process your order, provide customer service, arrange delivery, and operate our website.

14. Changes to These Terms

Alweena Perfumes reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when the updated terms are published on this page. We encourage customers to review this page periodically.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws and regulations of the United Arab Emirates, subject to the jurisdiction of the appropriate courts.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Alweena Perfumes
📞 Phone: +971 52 942 9779
✉️ Email: alweenadubai@yahoo.com
✉️ Email: alweenaperfumesdubai@gmail.com