SHIPPING & DELIVERY POLICY

At Al Weena, we are committed to delivering your orders safely, efficiently, and in a timely manner. The following information outlines our delivery process and policies.

1. Delivery Coverage

Al Weena delivers across the UAE and selected international destinations.

For delivery availability outside our standard service areas, please contact our customer support team for assistance before placing your order.

2. Order Processing

• Orders are typically processed within 1–3 business days after order confirmation and payment verification.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or holidays, processing times may be slightly extended.

3. Estimated Delivery Time

UAE Deliveries

• Standard Delivery: 2–5 business days

GCC Countries

• Estimated Delivery: 5–10 business days

International Deliveries

• Delivery times vary depending on the destination, courier service, and customs clearance procedures.

Please note that delivery timelines are estimates and may vary based on location and external factors.

4. Delivery Charges

• Delivery charges are calculated based on the destination, order value, and shipping method selected.
• Applicable shipping fees will be displayed during checkout.
• Free delivery promotions may be offered on selected orders or during promotional campaigns.

5. Order Tracking

Once your order has been dispatched, shipment tracking details will be provided via email, SMS, or other available communication channels.

Customers can use the tracking information to monitor the status of their delivery.

6. Delivery Requirements

Customers are responsible for providing:

• Accurate shipping and contact information.
• A valid delivery address.
• Availability to receive the shipment during the delivery period.

Failure to provide accurate information may result in delivery delays or additional charges.

7. Inspection Upon Delivery

We recommend inspecting your order upon receipt.

If you receive a product that is damaged, defective, or incorrect, please notify us within 3 days of delivery and provide supporting photographs for review.

Our team will assess the issue and assist with an appropriate resolution in accordance with our Returns & Refund Policy.

8. Customs Duties & International Orders

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

9. Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections and clearance procedures.
• Weather conditions.
• Transportation or courier disruptions.
• Public holidays.
• High order volumes during promotional periods.

Al Weena will make every reasonable effort to keep customers informed of significant delays.

10. Incorrect Address & Failed Delivery Attempts

Customers are responsible for ensuring that delivery information is accurate and complete.

If delivery cannot be completed due to:

• Incorrect address details.
• Recipient unavailability.
• Refused delivery.
• Multiple failed delivery attempts.

Additional shipping or redelivery charges may apply.

11. Contact Us

For delivery-related inquiries, order updates, or shipping assistance, please contact our customer support team through our official communication channels.

Al Weena
Customer Support Team
Contact Number: +971529429779