PRIVACY POLICY

At Al Weena, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Any information submitted through contact forms, inquiries, or customer support requests

Payment Information

Payment transactions are securely processed through trusted third-party payment gateways. Al Weena does not store or have access to your complete payment card details.

Website Usage Information

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type and device information
• Pages visited and browsing activity
• Preferences and interactions with our website

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing & Fulfillment

• Process and manage orders
• Arrange shipping and delivery
• Provide customer support and order updates

Marketing & Promotions

• Inform you about new products, offers, and promotions
• Send newsletters and marketing communications
• Deliver personalized advertising and promotional content

Customer Support

• Respond to inquiries and requests
• Resolve issues and provide assistance
• Improve customer satisfaction and service quality

Website Improvement

• Analyze website performance and user behavior
• Enhance website functionality and user experience
• Improve product offerings and services

3. Marketing Communications

By providing your contact information, you consent to receive marketing communications from Al Weena.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in our emails
• Following the opt-out instructions in SMS messages
• Contacting our customer support team

Please note that even if you opt out of marketing communications, we may still send important service-related notifications regarding your orders, account, or transactions.

4. Data Protection & Security

Al Weena implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

All payment transactions are encrypted and securely processed through trusted third-party payment service providers.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with trusted service providers when necessary for:

• Payment processing
• Shipping and delivery services
• Marketing and communication services
• Website hosting, maintenance, and analytics

These service providers are required to maintain the confidentiality and security of your information.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates to your information
• Request deletion of your personal information, subject to legal requirements
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, personalize user experiences, and analyze website performance.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features and functionality of the website.

8. Changes to This Privacy Policy

Al Weena reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will become effective immediately upon publication.

We encourage users to review this page periodically to stay informed about how we protect their information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our official customer support channels.

Al Weena
Customer Support Team
Contact Number: +971529429779